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Shipping Policy
This Shipping Policy applies to all purchases made through The Malachian Empire and its affiliated companies or stores within its marketplace (collectively referred to as "the Marketplace"). By placing an order, you agree to the terms and conditions outlined in this policy.
Shipping Carriers and Services: The Marketplace utilizes various shipping carriers and services to deliver orders, depending on the destination, size, and weight of the package. These carriers may include, but are not limited to, UPS, FedEx, DHL, and USPS. The specific carrier and service will be selected at the sole discretion of the Marketplace, unless otherwise specified or requested by the customer at the time of order.
Shipping Rates: Shipping rates are calculated based on the destination, size, and weight of the package, as well as the selected shipping service. Rates will be displayed during the checkout process, prior to finalizing the order. The Marketplace reserves the right to adjust shipping rates at any time without prior notice.
Shipping Timeframes: The Marketplace aims to process and ship orders within a reasonable timeframe, typically within 1-3 business days after the order is placed. However, processing times may vary depending on the availability of items and the volume of orders. Once shipped, the delivery time will depend on the shipping service selected and the destination. The Marketplace is not responsible for any delays caused by the shipping carrier or other factors beyond its control.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You may also access the tracking information by logging into your account on the Marketplace's website.
International Shipping: The Marketplace ships to select international destinations. International orders may be subject to customs duties, taxes, and fees imposed by the destination country, which are the responsibility of the customer. The Marketplace is not responsible for any delays due to customs clearance or other factors beyond its control.
Shipping Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information at the time of order. The Marketplace is not responsible for any delays or additional costs resulting from incorrect or incomplete shipping addresses. If a package is returned to the Marketplace due to an incorrect or undeliverable address, the customer will be responsible for the cost of reshipping the item.
Damaged or Lost Packages: If your package arrives damaged, please contact the Marketplace's customer service team within 48 hours of delivery. The Marketplace will work with the shipping carrier to investigate the issue and, if necessary, arrange for a replacement or refund. If your package is lost or not delivered within the expected timeframe, please contact the Marketplace's customer service team for assistance. The Marketplace is not responsible for packages that are confirmed as delivered by the shipping carrier but are not received by the customer.
By placing an order with The Malachian Empire or any affiliated companies or stores within its marketplace, you agree to the terms and conditions outlined in this Shipping Policy.
Refund Policy
At Malachian Empire, we strive to provide our customers with high-quality products and services. We understand that sometimes, despite our best efforts, customers may need to return or exchange a product or service. To ensure a smooth and hassle-free return process, we have established the following refund policy:
We offer cash refunds for products and services purchased through Malachian Empire within 7 days of purchase. However, after 7 days, we do not offer cash refunds. Instead, we provide store credit for all products and services returned within 30 days of purchase.
Please note that we strongly encourage our customers to make sure that they fully understand the product or service they are acquiring before making payment. It is important to carefully read the product description, review product images, and check product specifications to ensure that it meets your needs.
If you are unsure about a product or service, please do not hesitate to contact our customer service team. Our team is available to answer your questions, provide product recommendations, and assist you in making an informed decision before making a purchase.
In the event that you need to return or exchange a product or service, please contact our customer service team within the specified timeframe. We require that all returned products and services are in their original condition and packaging, with all accompanying materials and documentation. Any products or services that have been used or damaged may not be eligible for a refund or store credit.
We appreciate your business and your trust in Malachian Empire. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
Cancellation / Return / Exchange Policy
At Malachian Empire, we strive to provide our customers with high-quality products and services. We understand that sometimes, despite our best efforts, customers may need to return or exchange a product or service. To ensure a smooth and hassle-free return process, we have established the following refund policy:
We offer cash refunds for products and services purchased through Malachian Empire within 7 days of purchase. However, after 7 days, we do not offer cash refunds. Instead, we provide store credit for all products and services returned within 30 days of purchase.
Please note that we strongly encourage our customers to make sure that they fully understand the product or service they are acquiring before making payment. It is important to carefully read the product description, review product images, and check product specifications to ensure that it meets your needs.
If you are unsure about a product or service, please do not hesitate to contact our customer service team. Our team is available to answer your questions, provide product recommendations, and assist you in making an informed decision before making a purchase.
In the event that you need to return or exchange a product or service, please contact our customer service team within the specified timeframe. We require that all returned products and services are in their original condition and packaging, with all accompanying materials and documentation. Any products or services that have been used or damaged may not be eligible for a refund or store credit.
We appreciate your business and your trust in Malachian Empire. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
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